UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more. In this step by step guide I will show you how to install UVdesk on your Synology NAS using Docker & Portainer.

💡Note: This guide works perfectly with the latest version of UVdesk v1.1.1

STEP 1

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STEP 2

Install Portainer using my step by step guide. If you already have Portainer installed on your Synology NAS, skip this STEP. Attention: Make sure you have installed the latest Portainer version.

STEP 3

Go to File Station and open the docker folder. Inside the docker folder, create one new folder and name it uvdeskdb. Follow the instructions in the image below.
Note: Be careful to enter only lowercase, not uppercase letters.

STEP 4

Log into Portainer using your username and password. On the left sidebar in Portainer, click on Stacks then + Add stack. Follow the instructions in the image below.

STEP 5

In the Name field type in uvdesk. Follow the instructions in the image below.

Note: Copy Paste the code below in the Portainer Stacks Web editor.

version: '3'
services:
  db:
    image: mysql:5.7
    volumes:
      - /volume1/docker/uvdeskdb:/var/lib/mysql
    restart: always
    environment:
      MYSQL_DATABASE: uvdesk
      MYSQL_ROOT_PASSWORD: mariushosting
      MYSQL_USER: uvdesk
      MYSQL_PASSWORD: mariushosting
  uvdesk:
    image: nuttcorp/uvdesk:latest
    depends_on:
      - db
    tty: true
    environment:
        MYSQL_USER: uvdesk
        MYSQL_PASSWORD: mariushosting
        MYSQL_ROOT_PASSWORD: mariushosting
        MYSQL_DATABASE: uvdesk
    ports:
        - 6744:80

Note: Before you paste the code above in the Web editor area, change the value for MYSQL_PASSWORD and add your own password. mariushosting is an example for a password. You have to insert your own password.
Note: Before you paste the code above in the Web editor area, change the value for MYSQL_ROOT_PASSWORD and add your own password. mariushosting is an example for a password. You have to insert your own password.

STEP 6

Scroll down on the page until you see a button named Deploy the stack. Click on it. Follow the instructions in the image below. The installation process can take up to a few minutes. It will depend on your Internet speed connection.

STEP 7

If everything goes right, you will see the following message at the top right of your screen: “Success Stack successfully deployed“.

STEP 8

Go back to STEP 1 or you will deal with karma 🙂.

STEP 9

Now open your browser and type in http://Synology-ip-address:6744 Click the LET’S BEGIN button – Follow the instructions in the image below.

STEP 10

Click the PROCEED button. Follow the instructions in the image below.

STEP 11

After you click the PROCEED button at STEP 10 add the following data:

On the Server field type in: uvdesk_db_1
Note: If the uvdesk_db_1 with underlines is not recognized as Server, try uvdesk-db-1 with hyphens.
On the Port field type in: 3306
On the Username field type in: uvdesk
On the Password field type in: Your own password you have chosen at STEP 5.
On the Database field type in: uvdesk

STEP 12

Create your Super Admin Account. Choose your own username, your own email and your own admin password then click the PROCEED button. Follow the instructions in the image below.