How to Install UVdesk on Your Synology NAS

How to Install UVdesk on Your Synology NAS

UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more. In this step by step guide I will show you how to install UVdesk on your Synology NAS using Docker & Portainer.

  • STEP 1

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  • STEP 2

Install Portainer using my step by step guide. If you already have Portainer installed on your Synology NAS, skip this STEP.

  • STEP 3

Go to File Station and open the docker folder. Inside the docker folder, create one new folder and name it mysql. Follow the instructions in the image below.
Note: Be careful to enter only lowercase, not uppercase letters.

UVdesk Synology NAS Set up 1

  • STEP 4

Log into Portainer using your username and password. On the left sidebar in Portainer, click on Stacks then + Add stack. Follow the instructions in the image below.

UVdesk Synology NAS Set up 2

  • STEP 5

In the Name field type in uvdesk. Follow the instructions in the image below.

Note: Copy Paste the code below in the Portainer Stacks Web editor.

version: '3'
services:
  db:
    image: mysql:5.7
    volumes:
      - /volume1/docker/mysql:/var/lib/mysql
    restart: always
    environment:
      MYSQL_DATABASE: uvdesk
      MYSQL_ROOT_PASSWORD: mariushosting
      MYSQL_USER: uvdesk
      MYSQL_PASSWORD: mariushosting
  uvdesk:
    image: nuttcorp/uvdesk:latest
    depends_on:
      - db
    tty: true
    environment:
        MYSQL_USER: uvdesk
        MYSQL_PASSWORD: mariushosting
        MYSQL_ROOT_PASSWORD: mariushosting
        MYSQL_DATABASE: uvdesk
    ports:
        - 6744:80

volumes:
  db_data: {}

Note: Before you paste the code above in the Web editor area, change the value for MYSQL_PASSWORD and add your own password. mariushosting is an example for a password. You have to insert your own password.
Note: Before you paste the code above in the Web editor area, change the value for MYSQL_ROOT_PASSWORD and add your own password. mariushosting is an example for a password. You have to insert your own password.

UVdesk Synology NAS Set up 3

  • STEP 6

Scroll down on the page until you see a button named Deploy the stack. Click on it. Follow the instructions in the image below. The installation process can take up to a few minutes. It will depend on your Internet speed connection.

UVdesk Synology NAS Set up 4

  • STEP 7

If everything goes right, you will see the following message at the top right of your screen: “Stack successfully deployed“.

UVdesk Synology NAS Set up 5

  • STEP 8

Go back to STEP 1 or you will deal with karma 🙂.

  • STEP 9

Now open your browser and type in http://Synology-ip-address:6744 Click the LET’S BEGIN button – Follow the instructions in the image below.

UVdesk Synology NAS Set up 6

  • STEP 10

Click the PROCEED button. Follow the instructions in the image below.

UVdesk Synology NAS Set up 7

  • STEP 11

After you click the PROCEED button at STEP 10 add the following data:

  1. On the Server field type in: uvdesk_db_1
  2. On the Port field type in: 3306
  3. On the Username field type in: uvdesk
  4. On the Password field type in: Your own password you have chosen at STEP 5.
  5. On the Database field type in: uvdesk

UVdesk Synology NAS Set up 8

  • STEP 12

Create your Super Admin Account. Choose your own username, your own email and your own admin password then click the PROCEED button. Follow the instructions in the image below.

UVdesk Synology NAS Set up 9

  • STEP 13

Click the PROCEED button. Follow the instructions in the image below.

UVdesk Synology NAS Set up 10

  • STEP 14

Click the INSTALL NOW button. Follow the instructions in the image below.

UVdesk Synology NAS Set up 11

  • STEP 15

Wait a couple of minutes while your UVdesk is being installed. Follow the instructions in the image below.

UVdesk Synology NAS Set up 12

  • STEP 16

UVdesk is installed. Click Admin Panel. Follow the instructions in the image below.

UVdesk Synology NAS Set up 13

  • STEP 17

Add your own email and your own password you have chosen at STEP 12 then click SIGN IN. Follow the instructions in the image below.

UVdesk Synology NAS Set up 14

  • STEP 18

Enjoy UVdesk!

UVdesk Synology NAS Set up 15

  • STEP 19

If you want to run the UVdesk container over HTTPS, check out my guide on How to Run Docker Containers Over HTTPS.

UVdesk Synology NAS Set up 17

Note: Find out how to update the UVdesk container with the latest image.
Note: Can I run Docker on my Synology NAS? See the supported models.
Note: How to Free Disk Space on Your NAS if You Run Docker.
Note: How to Schedule Start & Stop For Docker Containers.
Note: How to Activate Email Notifications.
Note: How to Add Access Control Profile on Your NAS.
Note: How to Change Docker Containers Restart Policy.
Note: How to Use Docker Containers With VPN.
Note: Convert Docker Run Into Docker Compose.
Note: How to Clean Docker.
Note: Some Docker Containers Need WebSocket.

This post was updated on Thursday / May 5th, 2022 at 12:31 PM