How to Install Chatwoot on Your UGREEN NAS

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How to Install Chatwoot on Your UGREEN NAS

Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile. Chatwoot supports the following conversation channels: Website, Facebook, Instagram, Twitter, Telegram, WhatsApp, Line, SMS, API Channel, Email. In this step by step guide I will show you how to install Chatwoot on your UGREEN NAS using Docker & Portainer.

šŸ’”Note:Ā This guide works perfectly with the latest Chatwoot v4.6.0Ā release.

šŸ’”Note: Check out my guide on how to Install Chatwoot on Your Synology NAS.

  • STEP 1

Please Support My work by Making a Donation.

  • STEP 2

InstallĀ Portainer using my step by step guide. If you already have Portainer installed on your UGREEN NAS, skip this STEP. Attention: Make sure you have installed the latest Portainer version.

  • STEP 3

āš ļøMandatory: Enable HTTPS on your UGREEN NAS.

  • STEP 4

Create a new hostname on the noip website using your noip account. For example, I have created mariuswootĀ as Host and I use the free ddns.net domain. In the IP Address area, type in your own IPV4 IP address from your ISP, then click Create. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 1 new 2026

  • STEP 5

Go toĀ FilesĀ and open the docker folder. Inside the docker folder, create one new folder and name itĀ chatwoot. Follow the instructions in the image below.
Note: Be careful to enter only lowercase, not uppercase letters.

Chatwoot UGREEN NAS Set up 2

  • STEP 6

Now create three new folders inside the chatwootĀ folder that you have previously created at STEP 5Ā and name them db, redis, storage. Follow the instructions in the image below.
Note: Be careful to enter only lowercase, not uppercase letters.

Chatwoot UGREEN NAS Set up 3

  • STEP 7

Log into Portainer using your username and password. On the left sidebar in Portainer, click onĀ HomeĀ thenĀ Live connect. Follow the instructions in the image below.

Portainer Add Stack NAS 1

On the left sidebar in Portainer, click on StacksĀ thenĀ + Add stack. Follow the instructions in the image below.

Portainer Add Stack NAS 2

  • STEP 8

Follow my step by step guide on how to activate SMTP for your Gmail account. This step is mandatory. Note: If you don’t want to use the easiest way for SMTP with Google and you already have SMTP details from your own Mail Server, you can just skip this STEP and use your personalized email SMTP details instead.

  • STEP 9

In the Name field type in chatwoot. Follow the instructions in the image below.

Note: Copy Paste the code below in the Portainer Stacks Web editor.

services:
  redis:
    image: redis
    command:
      - /bin/sh
      - -c
      - redis-server --requirepass redispass
    container_name: Chatwoot-REDIS
    hostname: chatwoot-redis
    security_opt:
      - no-new-privileges:true
    read_only: true
    user: 999:10
    healthcheck:
      test: ["CMD-SHELL", "redis-cli ping || exit 1"]
    volumes:
      - /volume1/docker/chatwoot/redis:/data:rw
    environment:
      TZ: Europe/Bucharest
    restart: on-failure:5

  db:
    image: pgvector/pgvector:pg17
    container_name: Chatwoot-DB
    hostname: chatwoot-db
    security_opt:
      - no-new-privileges:true
    healthcheck:
      test: ["CMD", "pg_isready", "-q", "-d", "chatwoot_production", "-U", "chatwootuser"]
      timeout: 45s
      interval: 10s
      retries: 10
    volumes:
      - /volume1/docker/chatwoot/db:/var/lib/postgresql/data:rw
    environment:
      POSTGRES_DB: chatwoot_production
      POSTGRES_USER: chatwootuser
      POSTGRES_PASSWORD: chatwootpass
    restart: on-failure:5

  rails:
    image: chatwoot/chatwoot:latest-ce
    entrypoint: docker/entrypoints/rails.sh
    command: ['bundle', 'exec', 'rails', 's', '-p', '3000', '-b', '0.0.0.0']
    container_name: Chatwoot-RAILS
    hostname: rails
    security_opt:
      - no-new-privileges:true
    ports:
      - 3248:3000
    volumes:
      - /volume1/docker/chatwoot/storage:/app/storage:rw
    env_file:
      - stack.env
    restart: on-failure:5
    depends_on:
      redis:
        condition: service_healthy
      db:
        condition: service_healthy

  sidekiq:
    image: chatwoot/chatwoot:latest-ce
    command: ['bundle', 'exec', 'sidekiq', '-C', 'config/sidekiq.yml']
    container_name: Chatwoot-SIDEKIQ
    hostname: sidekiq
    security_opt:
      - no-new-privileges:true
    volumes:
      - /volume1/docker/chatwoot/storage:/app/storage:rw
    env_file:
      - stack.env
    restart: on-failure:5
    depends_on:
      redis:
        condition: service_healthy
      db:
        condition: service_healthy

Note: Before you paste the code above in the Web editor area below, change the value numbers for user with your own UID and GID values. (Follow my step by step guide on how to do this.) 999 is my personal UID value and 10 is my personal GID value. You have to type in your own values.
Note: Before you paste the code above in the Web editor area below, change the value for TZ.Ā (Select your current Time Zone from this list.)

Chatwoot UGREEN NAS Set up 4

  • STEP 10

Click the Upload button after Web editor. Download the stack.env file by clicking the blue link below and then upload it from your computer in the “Load variables from .env files“. Follow the instructions in the image below. šŸ”’Note: Support my work to unlock the password. You can use this password to download any file on mariushosting forever!

šŸ‘‰šŸ»Download stack.env file

Env Variables Portainer

  • STEP 11

Note: On the Environment variables change the value for FRONTEND_URL. Type in your own NO IP DDNS that you have previously created at STEP 4 with https at the beginning.
Note: On the Environment variables change the value for SMTP_USERNAME and add your own Gmail Address. STEP 8.
Note: On the Environment variables change the value for SMTP_PASSWORD and add your own Gmail APP Password. STEP 8. āš ļøWarning: Do NOT confuse with your own Gmail password. This is the Gmail APP password.
Note: On the Environment variables change the value for SECRET_KEY_BASE and add your own SECRET KEY. (Generate your own Random alphanumeric 128 length SECRET_KEY.) āš ļøWarning: Avoid special characters or symbols.

Chatwoot UGREEN NAS Set up 5

  • STEP 12

After you make the changes, click the Web editor button. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 6

  • STEP 13

Scroll down on the page until you see a button namedĀ Deploy the stack. Click on it. Follow the instructions in the image below. The installation process can take up to a few minutes. It will depend on your Internet speed connection.

Chatwoot UGREEN NAS Set up 7

āŒ›Now just wait because the Chatwoot image is about 2GB.

  • STEP 14

If everything goes right, you will see the following message at the top right of your screen: ā€œSuccess Stack successfully deployedā€œ.

Portainer Success Stack NAS

  • STEP 15

On the left sidebar in Portainer, click Containers. Identify your Chatwoot-RAILSĀ instance, then click on the little terminal icon. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 8

  • STEP 16

After you click on the little terminal icon at STEP 15, a new page will open. From the drop-down Command menu select /bin/ash then click Connect. Follow the instructions in the image below.

Portainer Container Console Bin Ash

  • STEP 17

After you click Connect at STEP 16, a Console will open. Copy paste the code below and confirm by pressing Enter on your keyboard to start the installation config process. Follow the instructions in the image below.

 bundle exec rails db:chatwoot_prepare

Chatwoot UGREEN NAS Set up 9

  • STEP 18

After you press Enter on your Keyboard at STEP 17, you will get a message that says: “Loading installation config“. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 10

  • STEP 19

On the left sidebar in Portainer, clickĀ Containers. Identify all your Chatwoot-RAILS instance, select itĀ then clickĀ Restart. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 11

  • STEP 20

Open your Nginx Proxy Manager container that you have previously installed at STEP 3. Click Add Proxy Host. A new pop up window will open. Add the following details:

Domain Names: Type in your own noip domain name that you have previously created at STEP 4.
Scheme: http
Forward Hostname/IP: Type in the local NAS IP of your UGREEN NAS.
Forward Port: Type in the Chatwoot local Port that is 3248
Check Block Common Exploits
Check Websockets Support
Click the SSL tab. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 12

  • STEP 21

After you click the SSL tab, add the following details:

SSL Certificate: Request a new SSL Certificate
Check: Force SSL
Check: HSTS Enabled
Check: HTTP/2 Support
Email Address for Let’s Encrypt: Type in your own Email Address.
Check: I Agree to the Let’s Encrypt Terms of Service.
Click Save. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 13

  • STEP 22

In the Proxy Hosts area, if everything goes right, you will see that your chatwoot hostname has been generated. Click on it. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 14

  • STEP 23

šŸŸ¢Please Support My work by Making a Donation. Almost 99,9% of the people that install something using my guidesĀ forget to support my work, or justĀ ignoreĀ STEP 1. Iā€™ve been very honest about this aspect of my work since the beginning: I donā€™t run any ADS, I donā€™t require subscriptions, paid or otherwise, I donā€™t collect IPs, emails, and I donā€™t have any referral links from Amazon or other merchants. I also donā€™t have any POP-UPs or COOKIES. I have repeatedly been told over the years how much I have contributed to the community. Itā€™s something I love doing and have been honest about my passion since the beginning. But I also Need The Community to Support me Back to be able to continue doing this work.

  • STEP 24

Now open your browser and type in your HTTPS/SSL certificate like this https://chatwoot.ddns.netĀ In my case it’s https://mariuswoot.ddns.net If everything goes right, you will see the Chatwoot registration page. Type in your own Name, Company Name, Email and Password then click Finish Setup. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 15

  • STEP 25

Type in your own Email and Password that you have previously created at STEP 24 then click Login. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 16

  • STEP 26

At the bottom left of the page, click on your profile icon, then Change Appearance to switch to Dark theme. Follow the instructions in the image below.

Chatwoot UGREEN NAS Set up 17

  • STEP 27

Your Chatwoot dashboard at a glance!

Chatwoot UGREEN NAS Set up 18

šŸ†˜TROUBLESHOOTING

āš ļøFix: If you experience permissions issues and your container doesn’t start, just change the following line in the compose stack at STEP 9Ā 

user: 999:10
with
user: 0:0
Then update the stack.

šŸ†™Note/Update/Container: How to Update Your Docker Containers on UGREEN NAS Using Portainer.
šŸ³Note: How to Create Docker Shortcuts on Desktop.
šŸ†•Note: How to Update Portainer to the latest version.

This post was updated on Friday / September 26th, 2025 at 11:00 PM

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