Photo Station Login Issue After DSM Version: 6.2.3-25423

Photo Station Login Issue After DSM Version 6.2.3-25423

As you can see in the screenshot below some users have reported login problems to Photo Station when using the DS photo app after upgrading their Synology NAS to DSM version 6.2.3-25423 – I already contacted Synology about this problem and I will update this article according to their response.

Login Photo Station Synology DSM 6.2.3

According to the information I have collected, it is possible to log into the Photo Station Package via DSM from desktop, but not from the DS photo mobile app, Android or Apple.

UPDATE 17.04.2020 – 2:30 AM

Turning off account protection makes DS Photo app working again but this solution it is not a good move. How can I turn off account protection? Look at the screenshot below:

DS protection remove

UPDATE 17.04.2020 – 10:56 AM 

Synology have confirmed the bug with the DS Photo app and they are working on a patch to fix this.

Synology answer DS photo bug

Dear Customer, We figured out what the issue is and our Development team is working on a patch to fix it right NOW.

UPDATE 18.04.2020

Synology offer a patch for temporary solve the DS photo problem. You can find all information at the Synology Community Forum.

UPDATE 29.04.2020

Synology Released today a new patch for Photo Station. Fixed the issue where users who have updated to DSM 6.2.3 might not be able to sign in to Photo Station when Account Protection is enabled.

This post was updated on Wednesday / April 29th, 2020 at 11:59 AM